Raising Standards in Estate Agency: Why Transparency and Trust Are More Important Than Ever
A recent national television investigation has prompted widespread concern about some of the sales tactics being used within parts of the property industry.
The Impact on Homeowners
Too often, homeowners are left feeling disappointed and frustrated when their property doesn’t sell as quickly as promised — or worse, when they feel pressured into making financial decisions that don’t suit their needs.
Some of the common concerns we hear from those who have previously dealt with other agents include:
- Being given an inflated valuation, only to be advised to reduce the asking price just weeks later.
- Feeling confused or coerced into using additional services, such as in-house mortgage advisers, to ‘qualify’ as a serious buyer or receive preferential treatment.
This kind of experience creates mistrust and undermines confidence at a time when clients need clear, honest advice.
Our Commitment at Nicholson’s
We’ve built our reputation on delivering a service that’s rooted in professionalism and client care. We’re proud to operate differently — and here’s how:
✔ Accurate, evidence-based valuations
We value your property based on current local market conditions, comparable sales and expert insight — not guesswork. Our aim is to achieve the best result, not the highest promise.
✔ Independent, client-first advice
You’ll never be pressured into using services you don’t want or need. Whether it’s your mortgage broker, solicitor, or surveyor — the choice is always yours.
✔ Clear communication throughout
We keep you informed at every stage of the process with honest updates, practical guidance and no jargon.
✔ Ethical and accountable
As members of The Property Ombudsman Scheme, we follow strict codes of practice and uphold the highest industry standards.
Why This Matters
Whether you're buying or selling, your home is likely to be one of your most valuable assets — and it deserves to be handled with care, expertise and integrity.
This moment serves as a reminder to sellers and buyers alike: not all estate agents operate in the same way. When you choose Nicholson’s, you’re choosing a team that prioritises your outcome over their own.
Looking to Make a Move? Let’s Talk.
If you’re planning to sell — or even just thinking about it — speak to an estate agent who puts transparency, trust and professionalism at the heart of everything we do.
📞 Call your local Nicholson’s branch
💬 Or contact us online — we’re here when you need us
